Terms and Conditions

Company Details
The selling company is Yorkshire Hot Tubs Ltd, 4 The Parade, Valley Drive, Ilkley, West Yorkshire, LS29 8NT. Company Registration No 7098911. VAT No 984 3476 75. Our Terms and Conditions of business are reproduced below and shall apply to all products and services supplied by Yorkshire Hot Tubs Ltd, whether offered for sale on this website or not.

 

Pricing & Supply
All prices on the website include VAT at 20%. The price you pay for your goods is the price advertised when you place your order. If a product is shown on the web site but is not available or is incorrectly priced or otherwise incorrectly described, Yorkshire Hot Tubs Ltd shall not be obliged to sell you that product. All orders for products are subject to availability and Yorkshire Hot Tubs reserves the right to refuse to supply to any individual or company for whatever reason. If this the case we will endeavour to issue a refund as soon as we are aware of the discrepancy. (Funds normally take 2-3 days to appear back into your account).

 

Payment
We accept payment on-line via Paypal. Cash is accepted when purchases are made in person at our showroom.
Cheques are accepted and goods will be sent when funds are cleared.

 

Delivery Procedure
We will only ship products to addresses within the UK.
We ask for your telephone number in case there is either a problem with processing your payment or a problem with locating your property for delivery. If goods are returned to us because our courier cannot locate your property and we cannot contact you by telephone, then you will be responsible for the direct cost of that return.
Products will be sent via Royal Mail or a courier parcel delivery service. Our courier will only deliver on week-days and they are unable to leave parcels without a signature, unless you instruct them to do so via the check-out page of our website. If you instruct us to request our courier to leave your goods without signature, the responsibility falls on you and we will not be held responsible for lost items. We will ask our courier to leave your goods in your preferred location but we cannot guarantee that they will always comply with our instructions.
If they are not requested to leave the parcel without a signature and you are not at home when they attempt to deliver, our courier will leave a card and, deliver it to a neighbour or take it back to the depot for further instruction. If you telephone the number on the card you can arrange for the parcel to be re-delivered on a different day or to collect the parcel from their local depot free of charge. The courier will normally only keep parcels for five working days before returning them to us, so please don't order just before you are due to go away for an extended period. If a parcel is returned to us by our courier because they were unable to get a signature you will be responsible for the cost of that return and also for the additional cost of resending the goods to you.

 

Delivery of Damaged or Faulty Goods
Please inspect your goods immediately upon delivery. If goods delivered are faulty, missing or incorrect, you must advise us as soon as possible, and within seven days from the date of delivery.
If you notify us of a problem with your goods, we will either make good any shortage; replace any goods that are found to be damaged or defective; or refund the amount paid by you for the goods in question.
These terms do not affect your statutory rights as a consumer.

 

Delivery of unwanted or wrongly ordered goods
If you change your mind about your order we accept returns (except for non-stock, special order items and other items that are manufactured to order) as long as the following conditions are met;
You must contact us in writing within seven working days after the day on which you received the goods - Email is acceptable.
The item(s) are returned in the original, undamaged packaging, with all pieces in original condition.
It is your responsibility to ensure that goods are returned in appropriate protective packaging. If goods are damaged due to inappropriate packaging it will not be possible to process your refund

 

Cancellation of Order
For all stock item orders you must notify us, in writing by letter or email, that you wish to cancel the order within seven working days after the day on which you received the goods. You must keep a copy of your notice of cancellation such as a certificate of posting. The goods must then be returned to us and in accordance with our Returns Policy.
For non-stock, special order items such as replacement spa covers, and orders that are manufactured to order, you have the right to cancel within 48 hours of placing your order. You must notify us, in writing by letter or email, that you wish to cancel the order. You must keep a copy of your notice of cancellation. If we do not receive notice from you that you wish to cancel the order then you are contractually bound to accept the order and you cannot return the goods unless they are faulty.
If an order is cancelled within either the seven day or 48 hour periods defined above then you will be due a full refund of the cost of the goods and any delivery charges to you, but you will be responsible for any cost associated with returning goods to us.

 

Complaints
We hope you will not have any complaints but if you do please contact us straight away and we promise to respond to your complaint fairly and in confidence. We will contact you within, at most, 5 days and give you a timescale for full resolution of your dispute. Our contact phone number is at the top of every page on the site our full details are on the Contact Page.

 

Warranties
Please contact us before sending back parts for a warranty claim.
Do not return any goods to us unless you are asked to do so by us. You are responsible for the cost of returning goods to us for warranty repair. We will bear the cost of returning the item to you following repair / replacement. You must ensure that the item(s) returned for warranty repair/replacement are sent with suitable packaging/protection and also insured for any damage during transit. Items received by us that have been damaged in transit will not be repaired under warranty.